Description

Kastle Systems


Manager, Installation & Service (South Region)

US-TX-Houston

Job ID: 2026-4738
# of Openings: 1
Category: Service & Installation
Kastle - Houston

Overview

 Join the leader in providing smarter solutions for a safer world. The Installation and Service Manager is responsible for supervising a team of staff members and technicians (both employees and subs) performing installation and/or maintenance/service activities for security and video systems. To that end, this individual interacts directly with the client, client representatives, other contractors, and Kastle personnel to ensure a successful installation. The I & S Manager assists the Project Managers with planning, scheduling, and coordinating activities within installation to ensure that Kastle system install or change orders are provided accurately and on time, and that these services meet or exceed client expectations. The I & S Manager is also responsible for training, evaluating, and coaching those Project Managers and Technicians within the department.  

Responsibilities

Leads installation team towards meeting monthly/quarterly targets for installation revenue and RMR turn-ons and ensures personal contribution goals are understood by Project ManagersFor large strategic customers, takes on a project director role to oversee the assigned project manager and provide point of escalation as needed for the execution of the projects and any problem resolution with the customerCommunicates with other departments and management to report results, findings and identify improvements in install and service delivery and processesResponsible for inventory used by the department and interacts with the warehouse to ensure proper stock levels for required installation and service parts (Note: Warehouse team does not report to the I&S Manager)Responsible for company vans and maintenance/management of costs associated with company vansEstablishes training schedules for continuous improvement within the teamMentors direct reports (Project Managers) and establishes processes to routinely assess and coach performance for team membersResponsible for leading the service team in the prompt resolution of service calls and related follow-up paperworkResponsible for meeting customer Service Level agreements (SLA) and ensuring that service calls are dispatched and completed in the timely basisTracks and measures workload, and manages work schedules and on-call shifts to ensure proper coverageDevelops requirements, generates and reviews reports and other tools to help identify and measure recurring issues, department productivity, response times and workloadsExamines workflows to improve productivity

Qualifications



5+ years supervisory experience in a management positionBachelor's Degree preferredStrong knowledge of and experience with Access Control, Security & Video/CCTV systems, and IP technology, especially as it relates to cloud-based video systemsStrong leadership skills and the ability to hold self and his/her team accountable for results by establishing clear roles, and responsibilities.Proven planning and organization skills in a dynamic and high-pressure work environmentAble to adhere to corporate processes for installation, system commissioning, training, and more and be able to demand team adherence to the same.Demonstrated proficiency in MS Word, Excel, PowerPoint, and Microsoft Outlook

PI281605074